Privacy Policy (India Only)
Last updated: October 9, 2025
This Privacy Policy explains how TAILER PAYMENT SOLUTIONS PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, shares, and protects personal data of users located in India who access ⟨tailermart.com⟩ and our related services (the “Services”). This Policy applies only in India and is governed by the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Information Technology laws/rules of India.
By using the Services, you consent to this Policy.
1) Who we are (Data Fiduciary)
Entity: TAILER PAYMENT SOLUTIONS PRIVATE LIMITED
Registered Address: Ground Floor, Block F, House No. 69
Pocket 8, Sector 15, Main Road
Near Rohini Courts S.O
North Delhi, India
Contact: ⟨tailerpaymentsolutionspvtltd@gmail.com⟩ | ⟨+917033316934⟩
- 2) What personal data we collect
A. You provide to us
Account: name, email, mobile number, password.
Orders & Delivery: billing/shipping address, order details.
Payments: we receive payment status and masked details; full card/UPI info is handled by our payment gateway (we don’t store it).
Support/Comms: messages, feedback, returns/refund info.
UGC: reviews, ratings, images (if you upload).
B. Collected automatically
Device/Usage: IP address, device/browser, pages viewed, session time, referrers.
Cookies/SDKs: for login, cart, preferences, analytics, fraud prevention, and marketing (see Section 6).
C. From third parties (within India or abroad)
Payment partners (e.g., ⟨Razorpay/PayU/PhonePe/Stripe⟩): payment confirmation, failure codes.
Logistics partners (e.g., ⟨Shiprocket/Delhivery/Xpressbees⟩): tracking and delivery status.
Marketing/Analytics: campaign and attribution data.
Fraud/Identity services: risk and verification signals.
We do not intentionally collect sensitive personal data unless required by law/verification and with your consent.
3) Purpose of processing (DPDPA principles)
We use your data for:
Providing the Service: account creation, order processing, payments, shipping, returns/refunds.
Customer support: responding to queries and issues.
Personalisation & improvement: recommendations, UX optimisation.
Marketing: offers, newsletters, cart reminders (opt-out anytime).
Analytics & security: performance measurement, fraud detection, abuse prevention.
Legal/compliance: taxes, record-keeping, dispute handling.
We collect/process only what is necessary, for lawful purposes, and retain it no longer than needed.
4) Lawful bases & consent
Consent: obtained via checkboxes/banners for marketing and non-essential cookies.
Legitimate uses under law/contract: to fulfil your orders, provide support, prevent fraud, or comply with legal obligations.
You may withdraw consent at any time via account settings or by contacting us (effects are prospective).
5) Children’s data
Our Services are not intended for children under 18. We do not knowingly process children’s personal data. If you believe a child has provided data, contact us to delete it. For any child-specific offers, we obtain verifiable parental consent as required by DPDPA.
6) Cookies & similar technologies
We use:
Essential: session/login/cart/checkout (cannot be disabled).
Preferences: language, store settings.
Analytics/Performance: traffic, errors.
Marketing: remarketing/attribution.
Manage choices via our Cookie Preferences banner and your browser settings. Blocking some cookies may affect functionality.
7) Payments
Payments are processed by ⟨Razorpay/PayU/PhonePe/Stripe/Paytm/CC Avenue⟩. They are independent controllers/processors of your payment credentials. Review their privacy policies. We receive only tokens/status required to confirm your order.
8) Sharing of personal data
We do not sell personal data. We share on a need-to-know basis with:
Service providers/processors: hosting/cloud (e.g., ⟨AWS/Vercel⟩), payments, logistics, SMS/email, analytics, marketing, customer support—bound by contracts to protect data.
Business transfers: merger, acquisition, or restructuring.
Legal: to comply with law, court orders, or enforce rights.
With your direction/consent: e.g., publishing reviews you submit.
9) Cross-border transfers
Your data may be processed outside India by our service providers. Transfers occur in compliance with DPDPA and any Government of India notifications/restrictions. We use appropriate safeguards and contracts with processors.
10) Retention
We retain personal data only as long as necessary for the purposes in this Policy, to comply with legal/tax obligations, or to resolve disputes. When no longer required, we delete or irreversibly anonymise it.
11) Your rights (Data Principal rights under Indian law)
Subject to legal exceptions, you may:
Access your personal data;
Correct/Update inaccurate data;
Delete/Erase data that is no longer necessary or where consent is withdrawn;
Grievance redressal via our Grievance Officer;
Nominate an individual to exercise rights in the event of death/incapacity (DPDPA “Nominate” right).
How to exercise: Email ⟨tailerpaymentsolutionspvtltd@gmail.com (subject: Data Request). We may request identity verification. We aim to respond within 15 days.
You may escalate unresolved concerns to the Data Protection Board of India when operational, or other competent authority/courts as per law.
12) Security
We implement reasonable technical and organisational measures appropriate to the risk, including HTTPS/TLS, access controls, encryption where appropriate, and monitoring. No method is 100% secure.
13) Third-party links & social features
Links to third-party sites/apps (including social login, payment pages) are governed by their policies. Review them before use.
14) Changes to this Policy
We may update this Policy. The “Last updated” date reflects the latest revision. Material changes will be notified on the website/app and, where appropriate, by email/SMS.
15) Contact
Support: ⟨tailerpaymentsolutionspvtltd@gmail.com⟩
Address: Ground Floor, Block F, House No. 69, Pocket 8, Sector 15, Main Road, Near Rohini Courts S.O, North Delhi, India